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excellent list of 40 or so social media guidelines, with commentary, points drawn out etc.
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handy preso covering all sorts of 'agile' points
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"The study contradicts the common view of the lonely geek, married to the computer screen, friendless and unsociable. Rather, it indicates that the Web has fostered, and continues to foster, not only new forms of social engagement but also new forms of civic participation"
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excellent worked example of collaboration in innovation context. At one level, an 'open source bid'